Warranty

SERVICE >> WARRANTY

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill.  This covers the following components: main stainless steel outer hood, stainless steel cooking grills, stainless steel outer pedestal system, stainless steel hood handle and stainless steel burners.  Subject to the following conditions: During the first 10 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 11 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Inner stainless hood, firebox, flame diffusers and warming shelf come with a 5-year warranty.  During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price. 

Other components: hose and regulator, cross lighters, thermometer, gas valves, knobs, fasteners, igniter and electrode, and all accessories will be provided free of charge during the first two years of the limited warranty.

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as y ou own the grill. This covers the following components: stainless steel cooking grills, stainless steel outer pedestal system, stainless steel handle, and stainless steel burners, subject to the following conditions: During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge. From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price. Porcelain outer hood comes with a 10-year warranty, subject to the following conditions: This limited lifetime warranty does not cover damage due to chipping and scratching of porcelain nor does it cover corrosion or discoloring due to misuse, lack of maintenance, accident, abuse or neglect. Inner stainless hood, firebox, flame diffusers and warming shelf come with a 10-year warranty. During the first 5 years Jackson Grills will replace or repair at our o ption the defective parts free of charge. From 6 to 10 years Jackson Grills will provide replacement parts at 50% of the current retail price. Other components: hose and regulator, thermometer, gas valves, knobs, fasteners, electrodes and wires, and all accessories will be provided free of charge during the two years of the limited warranty.

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill.  This covers the following components: main stainless steel outer hood, outer pedestal system, stainless steel handle, stainless steel burners, inner hood, firebox, flame diffusers, stainless steel cooking grills, and warming shelf, subject to the following conditions: During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 6 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.
Other components: hose and regulator, thermometer, gas valves, knobs, fasteners, igniter and electrode, and all accessories will be provided free of charge during the two years of the limited warranty.

Jackson Grills Inc. warrants the following materials and workmanship to be free of defects for as long as you own the grill.  This covers the following components: main stainless steel outer hood and base, stainless steel cooking grills, stainless steel outer pedestal system (if equipped), stainless steel handle and Stainless Steel Burner.  Subject to the following conditions: During the first 10 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 11 years to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price.

Inner stainless steel flame diffuser comes with a 5-year warranty.  During the first 5 years Jackson Grills will replace or repair at our option the defective parts free of charge.  From 5 to lifetime Jackson Grills will provide replacement parts at 50% of the current retail price. 

Other components: The regulator and any component of the ignition system will be provided free of charge during the first year of the limited warranty.

• This factory warranty is non transferable and may not be extended whatsoever by any of our representatives.
• Jackson Grills Inc. warrants its products to the original purchaser only (NO EXCEPTIONS)
• This Limited Warranty does not cover any damage caused by misuse, lack of maintenance, hostile environments, accident, alterations, usage in commercial application, abuse or neglect, and parts installed by other manufacturers will nullify the warranty.
• This Limited Warranty does not cover and scratches, dents, corrosion, or discoloring by heat (all stainless steel will discolor), abrasive and chemical cleaners will also damage grill and grill surface.
• Should deterioration occur to the point of non-performance within the duration of the warranted coverage, a replacement will be provided in the first year only.  This warranty extends to the repair or replacement of warranted parts that are defective in materials or workmanship provided that the product has been operated in accordance with the operation instructions and under normal conditions.
• After the first year Jackson Grills Inc. reserves the right to fully disengage all obligations with respect to this Limited Warranty by refunding the original warranted purchaser the original wholesale purchase price of the warranted parts.
• A licensed, authorized, service technician or contractor must install the gas grill.  Installation must be done in accordance with the installation instructions included with the product.
• Jackson Grills Inc. or its parties will not be responsible for the installation, labor or any other costs or expenses related to the re installation of the warranted part, and such expenses are not covered by this warranty.
• Notwithstanding any provision contained in this Limited Warranty, Jackson Grills Inc. responsibility under this warranty is defined as above and it shall not in any event extend to any incidental, consequential, or indirect damages.
• Jackson Grills Inc. neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
• The bill of sale and proof of original ownership and serial number will be required when making any warranty claims from your authorized dealer.  The warranty registration card must be returned within 30 days to register your warranty.
• Jackson Grills Inc. reserves the right to inspect any parts prior to approving warranty claim.
• Jackson Grills or its representatives shall not be liable for ANY transportation charges, labor charges or duties.