Jesse provided 5 star service that is only matched by the product itself. Returned communications near instantly and he has forgotten more about his grills than I will ever know The product? The best on the market. In a day an age where designed obsolescence is the norm, it’s refreshing to see a company that build product to last. My grill needed a JPGValve…after 16 years. So I ordered this and was cleaning up my Versa 100 (which I love) only to find parts that should have been failing…were not! The burner and diffuser…both fine. Good, cheap and fast. Any two of the three? Nope…they offer all three. When you buy quality you only cry once. That BBQ is 17 years old and as good as the day I bought it. There are BBQ’s….and then there is Jackson Grills.

Can't wait to go back: Everything was great from the friendly staff to the food to the atmosphere.

I have never in my 28 years working at The Bay in management had such professional and caring and helpful service from Jesse February! UNBELIEVABLE! He should go places in business! Our own his own business! He would go far!

This is our third Jackson Grill over approximately 25 years. We would still have our original one but on our last two home sales the buyers wanted our grills included. You pay more initially for their grills but the waranty, quality and durability pay off in the long run. Their service department has been excellent to deal with unlike so many other service departments when dealing with warranty or any maintenance questions. We highly recommend Jackson Grills

Great barbecue great customer service

People here are amazing. Had a grill for almost 14 years - still going strong. Support team is phenomenal, fast and will troubleshoot with you and help fix anything.

Great easy service!

I needed some parts for my 8 year old Jackson grill, they were very quick to respond to my request and some of the parts were even still covered by warranty!! Excellent service...thank you!!

I have a 15 year old LUX700 I was about to replace as I assumed I would not be able to easily source new parts for it. I then reached out to Jackson Grills on a whim. I talked to Rollie(sp) he not only had the parts, but provided them with the 50% discount as well. They warranty some parts for 15 years! My grill is like new again.

I have owned a Lux 400 for many years now. The first one I got used from a neighbour who was moving and from my experience with it, I was hooked on Jackson grills. I only have room for a compact grill but I still get even cooking and a great rotisserie. My grill looks like new, the cover it came with is holding up well and my first experience with a warranty claim was excellent. I phoned to ask about replacements for my perforated burner tubes. The call was answered promptly by a real person who asked some questions and immediately confirmed the burners are under full warranty and arranged to ship me replacements the next day. He also gave me some good advice on how to make sure the new ones last as long as possible. Absolutely wonderful customer service. This is a company that makes great products and stands behind them!

Ok first and foremost, they have exceptional after-sales customer service. Purchased this from a retailer, but have had to contact Jackson on a couple minor things, and they are quick to respond, and personable, easily taking care of what I needed. As for the product itself (Lux700), have only been using it 4 months (2-3x a week), and all is great. Will update when I have a few more months use out of it. So, after about 4 mos use. I'll tell ya, that it does take some effort cleaning it to bring it back to new. The exterior stainless steel browns, or tarnishes, from the heat. The closer to the heat the oranger it gets. However! They have a remarkable product (pic below) that with some elbow grease brings the stainless back to life near new. Posted a picture how dark it can get with a cleaning in progress. (Some of those tight spaces are a pain) The downside, is the back of the grill, the part facing the people sitting at my outdoor bar, has permanently discolored from the infrared rotisserie burner. We've used the rotisserie burner maybe 4 or 5 times in the 4 mos since new. No amount of elbow grease is getting THAT off. So unfortunately now it's there. It's surprising in the design that there isn't some additional heat shield, especially considering the price of this thing. My former grill, a $600 Broil King in 10 yrs didn't have this issue (mind you most of the guts, burners, etc were corroded away, but I digress) but hey, the exterior still looked good after a near decade of considerable use. And yes, I did reach out to Jackson, but this is just an expected occurrence I'm told. Update after 3 yrs of ownership, again, after- sales service is top notch. Refreshing in this day and age to not only have a company that CARES but takes the effort to honour thier quality and craftsmanship warranty. A part on the main hood had a small spot weld let go. No issues whatsoever for Jackson, hand delivered to the house and installed a new one. Bonus? He checked the burners, and replaced those as well on spec. So knowledgeable he taught me some of the ins and outs of the design and tips to make cleaning easier for the burners. (I disassemble and vacuum clean inside the firebox 2x year as it is.) Honestly, I couldn't believe the communication and time they gave to make sure thier product met thier high standard, even 3 years later. 5 stars. Great people. Product Lux 700 built-in.

I recently had an issue with a 5 year old built in BBQ that required some investigating by the folks at Jackson Grills. They were great to deal with and wanted to get to the bottom of the issue for their own sake and for me as a customer. Once the issue was sorted, were very helpful in offering to replace parts and advice on how to better optimize my grilling experience. Highly recommend this company!

Bought a Premier 700 Jackson Grill in 2007. Best appliance purchase ever. This past week I called for a new Grid and on review of the Lifetime Warranty they agreed to sell me the part at 50% of the retail price. Jesse was super helpful and also sold me on new burners and new diffusers. Great decision. These arrived within a week and now my barbecue is as good as new. I see no reason why it couldn’t work another 10 years. Great quality and awesome service.

I ordered 2 new valves for my Lux 550 Grill, and I received Prompt and Premium Service from Jesse at Concorde. My 13 year old Jackson Grill is running like new after this small re-fit, thanks to the excellent service from Concorde Distributors.

Great people. Great service. Great BBQ. I purchased my Lux 400 in 2014. I damaged one of the lid bumpers while taking the BBQ apart for some major cleaning. Roland was able to supply me with a new pair of lid bumpers. I also replaced the flame diffusers and now the grill looks great. Thanks.

The absolute best grill ever. Pound for pound feature for feature these guys and gals have the BEST grill available in Canada. I’m a self professed “Foodie” I love to cook because I love to eat! From age 20 to 80 at 3 meals a day about 66,000 meals why settle for blah make it special make it great. Jackson can help make it happen. Here’s the best part- had a Lux that I loved unfortunately it was almost palliative but talked to Rollie and we were able to delay the grim reaper (metal recycler) for a few more years. As “Luxy” enjoys the view of the Northumberland Strait, Pictou County, Nova Scotia

Jessie and Lea are wonderful people to deal with. They have a vast amount of product knowledge, and went out of their way to help me with the replacement parts I needed, as well as giving tips to help with another issue I was having with my Barbecue. If you're having any issues with your Jackson BBQ, don't hesitate to call them - you'll be extremely impressed - just like I was!!!

Love the Jackson line of BBQs. I’ve had a number, but frankly they’re well built and quality parts, not a lot of turnover. Seems like each year I call Customer Service for something small. Always great service, always customer focussed. Same again today, looking for help with my rotisserie motor. Jesse gives top notch service always. Great company rep!

We’ve had our grill for 11 years and is the best we’ve ever owned. We’ve had two flame tube and one defuser replacement over the years. Still polishes up quite nice. Only rust is on the wheels. We may upgrade to a larger model in the future, and certainly will be another Jackson Grill!

Just got off the phone with Jesse from Jackson Grills who was helping me do some TLC on my nine-year-old barbecue. He was extremely helpful in making sure that I was able to repair the barbeque after nine years of use. It is unusual in today's consumer goods environment to get the level of service I had experienced. It's also nice working with a Canadian base company that can ship products within days. I highly recommend this product and service for anyone looking for a great barbeque to experience the great Canadian outdoors.

As a distributor Jackson has always been great to deal with, from customer service to speed of delivery of products to our studio. From an end user perspective I had a client call me regarding burner replacements for their Jackson grill. Client received them within 3 days of their call to me. Awesome work!

Gregg in Victoria I’ve been dealing with the guys n gals at JACKSON GRILLS since 2011 when I bought my LUX 550 locally. I needed to replace a cover the first time and offered a deal on a new one because the 5 year warranty on mine had expired. Joy! With every interaction I’ve found staff appreciative and easy to deal with. Jackson Grills in my mind are great products with wonderful longevity easily expanded because parts are readily available. Today I dealt with Roly on the phone and replaced the temperature gauge on my grill after more than a decade. Thank you Jackson Grills.

I’ve been using my Jackson Grills BBQ for over 13 years now, and I can confidently say it’s been one of the best investments I’ve made. The quality, durability, and performance have stood the test of time. But recently, I needed to replace a few parts, so I decided to drop by Jackson Grills in person. What happened next totally exceeded my expectations. As soon as I walked in, I was greeted by Jesse, their parts expert. This guy knows his stuff inside and out! He instantly knew exactly what parts I needed without any hesitation, and he made the whole process incredibly smooth. But the customer service didn’t stop there, Jesse’s colleague, Gus, really went above and beyond. Gus, who works in the back, had the clever idea to take a part off the demo grill so I wouldn’t have to make a second trip all the way to Abbotsford. I was blown away by that level of thoughtfulness. It’s not every day you encounter such proactive and resourceful service. Jackson Grills has earned my trust not just for the exceptional quality of their BBQs, but for the incredible customer service they provide. Jesse and Gus made me feel like I was their top priority, and their professionalism and friendly approach were truly refreshing. If you're in the market for a BBQ that will last you for years and backed by an amazing team who really knows their stuff, look no further than Jackson Grills. Highly recommended! Thanks again, Jesse and Gus, for making my experience so memorable.

So I stumbled upon Jackson Grills about 5 years. Looked into them and across the board it's an excellent premium product built to last. However should that day come that you have to replace or expand on something, the team there is top notch with customer service/support which is often rare these days. In the rare chance they don't have the part in stock they actually follow up and ensure you're completely satisfied. Special thanks to Roland, Jessie and Erik. Cheers

I contacted Leah at Jackson Grills Abbotsford to order a replacement thermostat for my grill. Leah maintained contact until she confirmed that she had located the part and would hold it for me.. I picked it up today. Thank you for such great service. Highly recommend Jackson Grills.

From a customer service standpoint I have to say that this is one of the best experiences ever. Jackson grills stand behind their products and backs it up with unbelievable service. I called on a Friday to order some parts for my more than 10 year old JPG-50 grill. Roly was incredible to deal with and made sure that I had all the parts I would need to complete my restoration on my grill. Roly advised me of the cost of any parts that I needed and advised that I should see the parts in the next couple of days. During our phone call we discovered that Roly would be visiting my community, so I gladly exchanged some info with him to make it a great experience. After the phone call I mentioned to my wife what a great experience I just had with Jackson grills. Turn the clock ahead 3 days and I get a random text, and its from Roly saying hey! I got your parts with me! Now that is customer service. He and his wife went out of their way to meet me and personally deliver my parts! How is that for customer service, even when he is on holidays, Roly is a real gem. It’s really heartwarming to know that there still is this level of customer service in our world! Enjoy the local culture Roly and Cindy. Thanks for the prompt and personal service!

I highly recommend Jackson Grills in Chilliwack, BC. I have had my Jackson Grills propane barbecue (yes, I know, it's technically called a "grill", but barbecue is a food group, right? So I'm going to call a barbecue) since somewhere around 2014. We got a lot of use out of it, but eventually things wear out and now we've had to order some new burners and a diffuser rail for it. Jesse has been so helpful in arranging the order and going above and beyond by educating me on maintenance tips for the barbecue so we can get more years out of it. Many thanks to Jackson Grills for their excellence in service. May their business always thrive!